White Hat Gaming casinos

White Hat Gaming Limited Information

Who are White Hat Gaming Limited?

White Hat Gaming Limited is one of a cluster of prominent casino network companies you’ll find based in the island nation of Malta. You’ll specifically find the headquarters of White Hat Gaming Limited in Mosta, which might have more iGaming companies packed into it than any other city in the world. The reason that so many casino network companies either set up shop or move sticks to Malta is no secret – it’s because it’s far cheaper to run a casino network company in Malta than it is in, for example, the UK. It’s all legal and above board, and there’s nothing untoward about it. It can even be helpful for the companies concerned; White Hat Gaming Limited holds a Malta Gaming Authority licence as well as a UK Gambling Commission licence, and that probably wouldn’t be possible if the company was UK-based.

As an operator, White Hat Gaming Limited has been actively involved in iGaming since it was set up in 2012. There are just under thirty active casinos and betting sites attached to the White Hat Gaming Limited name, and although a clutch of them are owned in their entirety by the operator, well over half are white-label casino sites designed by White Hat Gaming but then fully or partially handed over to somebody else to operate while White Hat Gaming handles back-end support. That white-label approach is typical of many large casino network companies, and in the case of White Hat Gaming Limited, it’s the company’s main order of business.

White Hat Gaming as a White Label Operator

Although White Hat Gaming has a website, the website is designed more for new or existing white-label casino customers than it is for the many thousands of people who play at the casinos on its platform every day. That means a lot of the real estate on the casino’s homepage is given over to promoting the benefits and features of its white-label services. They include bespoke payment processing tools that White Hat Gaming created in-house, a scaleable platform, full regulatory support, customer services, CRM management, CRM marketing, and far more. It’s clear from the sheer number of options that White Hat Gaming Limited offers that white-label customers don’t have to get involved in running the casinos they pay for if they don’t want to; for the right price, they can leave it all in the hands of White Hat Gaming.

Some of you might be asking why White Hat Gaming Limited doesn’t have more white-label casino customers if it’s so great at making white-label casinos. There are, after all, casino operators out there that have fifty or more white-label casinos on their books. If we can take White Hat Gaming at its word based on the things that it says on its website, it’s because the company doesn’t say “yes” to every potential customer that approaches it. It selects its chosen partners carefully on the basis that it believes it can develop a long-term relationship with them. It could have more customers if it wanted to – it just turns away those it doesn’t believe are suitable. With White Hat Gaming, the philosophy is one of quality over quantity.

White Hat Gaming Limited in Numbers

Not every casino network company publishes statistics that give you the inside track on the scope and scale of its operations. The fact that White Hat Gaming does this suggests that it’s very confident in its standing within the industry. There’s a section about three-quarters of the way down the homepage of the company’s website that deals with numbers, and the first number it presents you with is five. That’s the number of offices that White Hat Gaming Limited operates around the globe. We already know that one of those offices is in Malta, which remains the base of the company’s operations. There’s also an office in Gibraltar. A pairing of offices in Malta and Gibraltar is fairly common in iGaming companies that operate across Europe.

The third of White Hat Gaming Limited’s offices is in London, which was opened after the company acquired its first UK Gambling Commission licence. Again, that’s not an unusual place for a casino network company to have an office. The remaining two locations, however, are a little more unusual. One of them is in Cape Town, South Africa. The South African online gambling market isn’t enormous, but it’s growing, and White Hat Gaming presumably sees opportunities there as it continues to grow. The final office is in Chicago, Illinois, USA, and the logic behind that is harder to understand. Online gambling and online casinos remain largely illegal in the USA, and white the sports betting market is slowly opening up, White Hat Gaming Limited isn’t particularly well-known for being active in sports betting markets. Perhaps it plans on being more active in that sphere in years to come – or perhaps it has reason to believe things are going to change soon in America when it comes to online casinos.

Between these offices, the company employs around six hundred people. They’re tasked with keeping all of its casinos up and running, which involves working with more than 120 carefully chosen content providers to ensure that the casinos have all the latest games. The last time anyone checked, the total number of casino games available to White Hat Gaming was more than three thousand.

White Hat Gaming Limited and the UKGC

We’ve already said that White Hat Gaming Limited has a valid UK Gambling Commission licence, but here are the specifics. The licence currently held by the operator is number 52894 and has been in force since 2018. In January 2021, White Hat Gaming Limited got a black mark against its name when a UK Gambling Commission investigation identified failings in the company’s handling of seven customer accounts, including failing to adequately manage players who were at increased risk of problem gambling or money laundering. The UKGC noted that the operator cooperated throughout the investigation, which might be why it escaped a formal financial penalty. Instead, it made a payment of £1.33m to the National Strategy to Reduce Gambling Harms.